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Delivery and Shipping

Delivery Information

Our warehouse staff always strive to ensure that orders are despatched without delay.  If you have any queries please do not hesitate to contact our customer service team who are on hand to answer all your questions.  For details on how to contact us please see our contact us page.

What are the delivery options?

Standard Delivery

Standard delivery to the United Kingdom is FREE for orders over the value of £20. If your order is under £20 then there will be a £2.99 delivery charge.
Delivery is dependent on Royal Mail and your order will usually arrive in between two and seven working days. 

Next Day Delivery

Next day delivery is available to customers in the UK through Interlink for just £5.99.

If you select this option your order will be dispatched within one working day and will arrive the next day as long as it is ordered before 1pm. Please note that this delivery option excludes the Channel Islands and Ireland.  Please note that this delivery option does not include Saturday deliveries.  Saturday deliveries are available, please call for information on prices.

European & International Delivery

For European Delivery any orders under £20 will be charged £5.95 for delivery. Any orders with a value between £20-£35 will be charged £6.95 for delivery. Any orders over £35 will be charged £8.95 for delivery.

For International Delivery any orders under £20 will be charged £10.95 for delivery. Any orders with a value between £20-£35 will be charged £12.95 for delivery. Any orders over £35 will be charged £15.95 for delivery.

European and International deliveries can take 3-14 working days.  You will be notified in your shopping cart of the costs of delivery.

If your order does not arrive within the timescales stated above then please let us know.  If delays are unacceptable and the goods are no longer required, we will offer a full refund as long as goods are returned in a saleable condition.

Christmas 2013 Delivery Information

Last day to guarantee delivery before Christmas with our normal delivery service is the 18th December. Any orders placed after the 18th December on a normal delivery service we cannot guarantee delivery before the New Year.
 
To guarantee delivery before Christmas after the 18th of December please use our next day delivery option. This delivery option is available until the 23rd December where orders on a next day delivery service will be delivered on the 24th.
 
Any orders placed on the 24th before 12pm with a next day delivery will be delivered on the 27th December. Any orders placed after 12pm on the 24th will be dispatched on the 30th December with next day deliveries being delivered on the 31st and standard deliveries being delivered in the New Year. Any orders placed after 12pm on the 31st December will be dispatched in the New Year.
 
If you have any questions regarding our delivery times and options please contact us on 0808 178 9599

 
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